Frequently Asked Questions (FAQ’s)
Q. What are your shipping costs?
We charge a flat-rate shipping fee of $4.99 per order for all deliveries within the United States. Shipping costs are clearly displayed at checkout, with no hidden fees or additional charges
Q. How long will it take to receive my order?
Handling Time: 1 to 2 Business Days (Mon–Fri)
Transit Time: 3 to 5 Business Days (Mon–Fri)
Total delivery time is typically 4 to 7 business days after you place your order. Our daily cut-off time is 4:00 PM (ET) Eastern Time.
Q. Do you ship internationally?
Currently, we only ship within the United States.
Returns & Refunds
Q. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery. The item must be new condition—meaning unworn, unwashed, unused, and returned with original tags (and original packaging if applicable).
Q. Do you charge a restocking fee?
No, we do not charge any restocking fees ($0.00).
Q. Who pays for return shipping?
- If the item is defective, damaged, or incorrect, Closet Update will cover the return shipping costs.
- If you are returning the item due to change of mind, wrong size, or incorrect order, you will be responsible for the return shipping costs.
Orders & Tracking
Q. How do I track my order?
Once your order has been shipped, you will receive a Shipping Confirmation email with a tracking number. You can use this number on the carrier’s website to track your shipment.
Q. I received a damaged item. What should I do?
We’re sorry for the inconvenience. Please contact us immediately at support@omgwear.shop with your Order ID and clear photos of the damaged item and packaging. We will arrange a free replacement or a full refund.
We aim to respond to all inquiries within 24 hours.
Contact Information:
Phone: +1 313 922 8727
Email: support@omgwear.shop
Store Location: 9743 Harper Ave, Detroit, MI 48213, United StatesStore Business Hours:
Monday- Saturday: 10 AM – 8 PM
Sunday: 11 AM – 5 PMResponse Time: We respond within 24 hours.
