Frequently Asked Questions (FAQ)

Welcome to Karma Boutique. We’ve answered the most common questions below to help you shop with confidence.

Shipping & Delivery

Do you ship within the United States?

Yes, we currently ship to addresses within the United States only.

How much does shipping cost?

We offer free standard shipping on all U.S. orders, with no minimum purchase required.

How long does order processing take?

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

How long does delivery take?

After dispatch, delivery typically takes 3–5 business days, depending on your location.

What is your order cut-off time?

Orders placed before 4:00 PM (MT) are processed the same business day.

Orders placed after this time are processed the next business day.

Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 9:00 AM – 5:00 PM

Sunday: Closed

Time Zone: Mountain Time (GMT -07:00)

Which carriers do you use?

We ship via trusted U.S. carriers such as USPS, UPS, FedEx, and DHL.

Will I receive tracking information?

Yes. Once your order ships, you’ll receive a confirmation email with a tracking number.

Tracking updates may take up to 24 hours to appear.

For more information, please see our Shipping Policy.

Order Issues

What should I do if my order is delayed?

If your order hasn’t arrived within the estimated timeframe, please contact us at support@karmaboutique.shop. We’ll assist you promptly.

What happens if my package is lost?

If confirmed lost by the carrier, we will provide either:

A replacement (if available), or
A full refund.

What if my package is returned to sender?

If returned due to an incorrect address, refusal, or non-collection, additional shipping charges may apply for reshipment.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery.

What items are eligible for return?

Items must be:

Unused and unworn
In original packaging
With all tags attached
Accompanied by proof of purchase

How do I start a return?

Return Address:

675 Mountain View Rd, Rapid City, SD 57702, United States

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

No restocking fees apply.

When will I receive my refund?

Refunds are processed within 10 business days after approval.

Your bank may require additional time to post the refund.

Are sale items or gift cards refundable?

No, sale items and gift cards are non-refundable.

Can I exchange an item?

Yes. Please return the item and place a new order for the replacement.

Can I see the summary of return and refund policy?

Yes, you can read our Return & Refund Policy summary below.

Return Window: We offer a 30-day return policy

Returns Accepted: Yes

Return Label: Customer responsibility

Restocking Fee: None

Refund Method: Original payment method

Refund Time: Within 10 business days after approval

For more information, please see our Return & Refund Policy.

Orders & Changes

Can I modify my order?

Yes, changes are possible before the order is processed. Please contact us as soon as possible.

Can I cancel my order?

Yes. Orders can be canceled within 2 hours of placement at no cost.

After shipment, returns must follow our Return & Refund Policy.

What if I receive a damaged or incorrect item?

Please inspect your order upon delivery and contact us immediately if there is an issue. We will resolve it quickly.

Payments & Security

What payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Discover
JCB
Diners Club
And PayPal

Is my payment information secure?

Yes. We use:

SSL-secured checkout
PCI-DSS compliant payment processing

We do not store your full card details.

What are your accepted payment methods?

We currently accept the following payment methods:

Visa
Mastercard
American Express
Discover
JCB
Diners Club
And PayPal

Customers can select any of the above payment options at checkout to complete their purchases securely.

When is payment charged?

Payment is processed immediately at checkout. You will receive a confirmation email once completed.

What currency do you use?

All prices are listed in U.S. Dollars (USD).

For more information, please see our Payment Policy.

Contact Information

Karma Boutique

675 Mountain View Rd,
Rapid City, SD 57702,
United States

Phone: +1 605 791 0404

Email: support@karmaboutique.shop

Store Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 9:00 AM – 5:00 PM

Sunday: Closed

Response Time:

We respond within 24 hours.

FAQ’s